SaaS The Way Forward - The SmartTechie
Synage's DeskAway, a web-based project collaboration service that provides teams a central location to easily organize, manage and track their projects and work is another widely used application. NASSCOM touted SaaS for mobile phones as the future trend as applications are taking over the medium. However, in the present context, Narasimhan (Kishore) Mandyam, CEO, Impel CRM sees it as a distant dream. "Network access is spotty, user experience is ambivalent at best and anyway, people who access Mobile Internet with a fancy phone are too small a group to call it a SaaS market. It will happen, maybe in conjunction with 4G. In the meantime, there is SaaS-via-SMS in non-American markets," he says.SaaS has often been seen as an alternative to outsourcing. Barnes begs to differ and terms these approaches as alternatives to each other as their primary function is to minimize the cost and effort required to maintain internal IT infrastructure. He foresees the two co-existing to augment more traditional on-premise software deployments and application hosting, particularly in large organizations.
Security concerns run high for this model as often, the service providers belong to a third party. Though he agrees that the concern is justified, Raina feels that it is not an issue technically speaking as even RBI sites get hacked. "Many standards are evolving around Cloud Computing security but essentially data protection is the biggest area," says Sunny Ghosh, CEO, Wolf Frameworks. It is expected that far more emphasis will be given to regulatory compliance considerations and process visibility issues, particularly where a business process cuts across multiple, hybrid Cloud-based platforms that may include some combination of vendor-provided public Clouds, including SaaS solutions and an internally managed private Cloud. Synage's Founder and CEO Sahil Parikh says, "Consumers need to come to terms with the fact that their data is more secure with the SaaS vendor than behind their office walls. Security and data protection are closely tied to the SaaS vendors' business model and hence they take adequate steps to ensure that customer data is secured- both from the infrastructure as well as the application layers."
Mention of DeskAway and a quote from me in this article.





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