Why I don't get excited about running a service business from India
Before DeskAway, my wife and I ran a web design/dev service business from India and had a mix of international as well as Indian clients. Here are some of the things that ticked us off while working with Indian clients. You might be experiencing the same.
1. If you are in the service business, you are treated like shit here and meant to lower costs and over deliver.2. People always ask for discounts. If not, then they claim that their uncles son can do the same project for 70% less. Go figure.
3. Payments are almost always delayed.
4. Most often, clients don't know what they want but still love your work. They don't want to pay for creativity.
5. You are expected to be present at your clients office for meaningless meetings; even if they last 5 minutes.
6. Lack of respect for other people's time. The 5 minute meeting could have a waiting time of 40 minutes or more. I am sure not everyone faces all of these but if you are in the service business here you must have atleast come across one of two of the above. I am hoping a lot has changed in the last 3 years and Indian companies have learnt to play by global standards. Would love to hear your comments.
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