An interesting observation came up while having dinner at a friend’s place last evening.
They had made Italian. The spaghetti came out on the dining table, and we plated up. I tasted it and found it pretty good — with the perfect hint of spice. But, my close friend preferred to have the spaghetti sauce a little bit chunkier. Someone else wanted it their way. My wife looks at me. This incident is the perfect case of ‘featuritis’ (coincidentally, just a couple of hours back I was telling her how difficult it is to please every Brightpod customer). Here, we were four of us (similar tastes, backgrounds, etc.) and couldn’t agree on the perfect spaghetti then how could we expect everyone (from more than 110 countries) signing up for Brightpod to be satisfied with what we have to offer them?
Pleasing everyone is impossible.
So don’t! Make the dish that you like and attract people who like what you like.
“I don’t know the key to success, but the key to failure is trying to please everybody.” — Bill Cosby
Any eta on sorting personal tasks, specifically by date? If we can’t have that soon we’ll have to move to another project mgmt platform
First thought: “oh no, they are going to leave. We should do something”.
Over the last few years, we have gotten a bit slammed with this kind of requests from customers. Earlier, I would panic and start fluttering around my developers to get it fixed. Now, I take a deep breadth. There is no need to panic and if the customer needs to leave, they will regardless. A feature does not save your product! Revenues don’t increase because of more features.
Bottomline, no one can be held hostage to feature requests. But, wait. We are still growing, and every customer counts. Yes, that is true, but you rather have 100 right customers than 200 of them who take you on a different path of software customization. In the end, your bloated software product will lose its voice and will be doing many things for many people.
I am not implying that you shouldn’t listen to your customers. Some feature suggestions are great. Just don’t get caught up in these kinds of emails. Assess the email. See if the feature or improvement would benefit the majority of your customers. If it does, then plan it in your development roadmap instead of trying to push it out this week. Lastly, don’t promise a date when the feature gets launched. I have made this (promising a date) and have been burnt a few times — due to bug related issues, something more urgent coming up, etc.
So, the next time a customer tries to put you in this position send them this:
Thanks for taking the time out to send in your feedback. We will certainly take this up with our team and see if this could be beneficial to most of our customers, fits the vision of our product and does not complicate the app for all our users.
If we do decide to get this done, we’ll announce it within the app and also on our twitter channel @brightpodapp.
How do you’ll handle the “under the knife” scenarios?
Enjoying the view and a pint of Mythos beer in Greece. No phone needed.
You know it is temporary. You will get back to routine life and back to all the worries, fears and thoughts that creep in again. That is why a holiday forces you to enjoy every moment — to soak in as much as you can as it is going to be going away soon. And what better than to go on a complete internet/information diet. A mental detox of sorts. It is just so relaxing and therapeutic.
I cut off from the Internet while away. My smartphone usage is at an all time low. I don’t carry my laptop. Just an iPad and phone. This time, I hardly used the iPad — it’s ok to leave that behind too. Here is typically what I do on the smartphone…
Shut off all notifications.
Skim once or twice through work and personal emails. If there is anything, I have asked my team to either call or WhatsApp me. Nothing usually happens.
Share photos on Instagram a few times in the day. (I couldn’t resist :) )
Dip into Facebook once a day.
WhatsApp a bit.
No news. No Twitter. No feeds. No newsletters. I get on a complete information diet.
Rest of the smartphone usage is all Google Maps (best traveling app ever) and a bit of Chrome for general research about the place.
When I am back, there is this vacuum created the first few days. Getting back to work takes a bit of time. But after a couple of days, I am back and how! Refreshed and ready to take on any challenge.
Seriously, why stick your head into your phone when you can live in the present, seize the moment and enjoy the view.
I have been using an iPhone since the last 8 years. On late January this year I decided to give Android a go on Google Pixel. I realized that both platforms have similar features and hardware (or they will at the end of every year as each one plays catch-up). To me, the biggest kicker is the software (core apps I use daily) and that makes all the difference.
Somehow, I haven’t missed iOS on iPhone 7. All the popular apps just work on both the platforms. iOS has an edge over the UI and how buttery it feels while scrolling and switching screens. Android does not have that finesse but I am ok overlooking it for what it provides — an excellent ecosystem of Google services (which I use personally and for work) all tied together with the power of machine learning (ML)and AI. Everyone is talking about ML and AI but Google is all-in. Google Assistant knows everything about me and my travel plans — I am ok with that. I am traveling today and my flight details have already popped up on the Pixel. The Amazon package that I ordered last week shows that it is delayed and will arrive after 2 days.
Google Assistant, which I use daily is way way smarter and better than Siri.
What I have noticed in the last few years is that Google has done an amazing job with their software and keeps improving them on both platforms. The following apps that I use daily on Android are just way better than their iOS counterparts (sadly, iOS 11 isn’t going to make them better either).
Inbox for Gmail (or Gmail) Try searching your mails in the stock mail app 🙄
Google Calendar Beautifully designed!
Google Maps Seriously, don’t know anyone using Apple Maps.
Google Photos Super smart.
I could and have used these app on iOS but then Siri would be clueless. Siri needs me to use the Apple core apps which I don’t think are feature-rich. I believe that if you are in one ecosystem (Android or iOS) use the tools of that ecosystem.
But, there are things that I don’t like with Android…. 1. Apps asking for access. Paranoia sets in. 2. Scrolling is not as smooth as iOS 3. Apps crash more frequently than iOS. 4. Typing is not as smooth as iOS. I just turned off vibrate on keypress and it’s a bit better.
Both the ecosystems are converging as far as features and quality is concerned. Today, it is just a matter of knowing which one you want to give your data to which in-turn will give you back meaningful data so that you can save time and make better day to day decisions.
If I had to bet on one of these companies getting ML and AI right it is going to be Google. Crunching and making sense of data is in their DNA. To me, that is where the future is. For now, I don’t see myself coming back to iOS on the iPhone.
I play a much better round of golf every time I spend approximately 20 minutes practicing. Practicing gets my body warmed up (especially the back which tends to get stiff in the mornings) and ignites muscle memory . I am struggling (for the first few holes) on the days I don’t practice and dash out to the 1st hole. We all know the important of practice but how do you practice at business? How do you warm up?
Do more deals?
You can’t practice at business. You are live. Every move matters. The more you do it the better you get. Your learn from failures. You fall and you get up.
Let me get this out of the way — I am a huge Apple fan and own pretty much the entire product line. I love Apple because of their control over hardware and software. So, when Google announced the Pixel last year I was curious to give it a try. We are working on an app for Brightpod so I used that as an excuse to get my hands on the Google Pixel (unadulterated Android + hardware controlled by Google) and decided it was time to give Android a spin.
Towards the end of last year, I watched the launch of the Pixel and felt that Google wants to take smartphones to another level — machine learning, deep learning, AI, virual reality and all the other hardcore mathematics stuff. Bottomlime, a phone should feel good as well as be super smart — contextually aware.
The hardware on the iPhone 7 and the Google Pixel is similar, give or take a few specs. You don’t make a decision on hardware but on the software and the ecosystem. This got me thinking….Siri does not know much about me as I use mostly Google services (even on the iOS) — Gmail, Google Apps, Google Maps, Google Calendar, Docs etc. If Google already has all this data then why not see if it helps me in my everyday life. Plus, I have never been impressed with Apple’s core software (Mail, Calendar, Numbers, Pages…).
Switching to Android was seamless. Transfer of data was smooth.
Phone has a good feel. Looks like the iPhone 6. The fingerprint scanner at the back is a nice touch. You can even swipe on the fingerprint scanner to drop down the notification bar on the screen.
The homescreen with the customization and widgets (a core feature of Android) lets your clear things up. My daughter loves it that you can actually see the wallpaper in the unlocked mode.
The ambient display notifications are great. I check this phone far less now which helps with focus.
Google Now reminds me to leave the office to pick up my daughter and tells me how much time it will take me to get to her class (map included). It even showed me a stock when it was down 2% today.
I think the best part of the Pixel is the contextually- aware Google Assistant. It beats Siri hands down. I asked Siri for my flight details this week and it asked me if it should check on Uber. Google Assistant quickly pulled it up. The assistant is contextual and answers follow-up questions very intuitively. I changed a calendar event without any trouble.
We have reached a sort of commoditization in smartphones so the future will be won by tailoring a unique personalized experience by the use of contextually aware smart software.
I do miss the sleekness of the iOS and how the iPhone feels and “it just works”. I have told myself that I am going to give Pixel a fair shot and see if it actually helps me in my day to day work.
Being curious is good :)
More on my experience in the next post. Stay tuned.
I just got back from a relaxing holiday last week. I have a rule to cut off from the Internet while on a break. If its urgent my team will call me.
I am the early riser between my wife and daughter so over a cup of coffee in the balcony I quickly sift through my mail. If there is anything urgent I respond. Else, let it go. I will do a mail clean-up once I am back.